Privacy Policy

Our Ballajura practice is committed to providing quality health care for patients and we recognise the importance of ensuring that our patients are fully informed and involved in their health care.

We are bound by the national privacy principles. These principles set the standards for the way we handle personal information collected from our patients.
As every patient is aware, it is necessary for us to maintain files pertaining to your health.

These files contain the following information:

  • Personal details
  • Medical history
  • Notes made during medical consultations
  • Referrals to other health providers
  • Results and reports

Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner and, where necessary, for our staff to handle your file to address the administrative requirements of running a medical practice. Our staff are bound by strict confidentiality requirements as a condition of employment.

At times, it may be necessary to allow external organisations to access our practice and possibly to view medical records. They will obviously be aware of the need to preserve the requirement of the privacy act.  Ordinarily, we will not release the contents of your medical file without your consent. However, we advise that there may be occasions where we will be required to release details (for example, where the law requires it, such as a subpoena).

At times we may be contacted by overseas organisations, such as medical practices, requesting information. Please be advised that this will not be undertaken unless written consent has been provided by the patient/next of kin and we can verify that you have emigrated or are on holiday overseas.

We advise that, as a patient of this practice, you have rights of access to any information we hold concerning you. Should you wish to access this information, please contact the Business Manager or Practice Manager on (08) 9208 6400 or by email at

Should you, at any time, have a complaint in relation to the policies of this practice, they should be made in writing and addressed to the Practice Manager, marked “Private and Confidential”. Your complaint will be attended to as soon as possible.

Our postal address is Illawarra Medical Centre, 229 Illawarra Crescent, Ballajura WA 6066.